| General Questions |
|
| Q:
What training does NetBrain provide? |
|
| Answer:
NetBrain Workstation provides both live training and online training. NetBrain engineers can visit your company for on site training or you may come to one of our regularly held training events in Burlington MA. You can also visit our tech support website at support.netbraintech.com and view one of the online training videos. |
|
|
| Q:
Can NetBrain auto discover my network and how? |
|
| Answer:
NetBrain can help you automatically discover your network with the Discover Devices feature. From the Tools menu, select the Discover Devices option. Using the hostname or IP address of a seed router; or providing an IP range, the workstation is able to automatically discovery your network devices. |
|
|
|
|
| Q:
Do I need access to a live network to see how NetBrain works? |
|
| Answer:
Depending on the task you wish to perform, certain features in NetBrain Workstation require you to have access to the live network (retrieving live routing table, configuration file, monitoring, etc.) However, other features such as automatic diagramming, integrity check and automatic troubleshooting procedures do not require you to have live network access. |
|
|
| Q:
How does NetBrain access my network? |
|
| Answer:
NetBrain Workstation can access your live network directly via your local computer; or you can access the live network via a jumpbox (e.g. NetBrain Appliance, router, UNIX server). Once access to your live network has been established, you can use telnet, SSH, or SNMP to interact with the network devices. |
|
|
|
| NetBrain Workstation 2.0 trial and sale Questions |
|
|
|
|
| Q:
Can I move my license from one computer to the other one? |
|
Answer:
Yes, you can. Here is what you need to do:
1st Step: Logon to your NetBrain account.
2nd Step: Click on the My Order link and then click on the License link on the right.
3rd Step: When you see the License Order Table, click on the Request link.
4th Step: Next, select the Release License – Computer Binding option and then in the text field provided, write down the reason you wish to move license.
5th Step: Click on the Submit button to finish.
NetBrain will review your request and approve or deny your request. |
|
|
|
|
| Q:
What kind of payment do you accept? |
|
Answer:
Currently, NetBrain accepts the following payment methods:
Phone Order
If you would like to place an order via the telephone, please contact us at 781-221-7199.
Secure Online Credit Card Purchase
To purchase online using a credit card, please visit our purchase page.
Purchase Orders
If you would like to purchase software with a purchase order (PO), the following requirements must be met:
* Must be a corporate PO
* PO must have a bill to address
* PO must list contact person in accounts payable, including phone number and e-mail
* PO must have a ship to address - no post office box numbers
* PO must have a valid PO number and signature of approval
* PO must contain an e-mail address for the technical end user
* POs will be net 30 day terms - POs must be paid within 30 days or late fees may apply
We reserve the right not to extend payment terms and require payment in full before software and/or software licenses are released. Submit your PO and your online quote to:
FAX: 781.730.0245
U.S. Mail:
NetBrain Technologies Inc.
121 Middlesex Turnpike
Burlington, MA 01803
If you have any additional questions, please send an e-mail to sales at sales@netbraintech.com or call 781.221.7199.
Check – First Class Mail
NetBrain Technologies Inc.
121 Middlesex Turnpike
Burlington, MA 01803
Wire Transfer
Bank of America
1065 Lexington Street
Waltham, MA 02452
ABA Number: 026009593
Account Number: 004622454836
Account Name: NetBrain Technologies Inc
SWIFT Code: BOFAUS3N
OBI: ** You must enter one of the following references here.**
NetBrain Invoice Number
PO number or quote number
Your NetBrain customer ID number (NB...)
ACH/EFT
Routing # is 011000138
Account Number: 004622454836
If you would like to confirm your wire transfer,you may e-mail ma@netbraintech.com. |
|
|
|
|
| Deployment and installation questions |
|
|
| Q:
I cannot start NetBrain Workstation after installation, how can I get help? |
|
| Answer:
If you cannot start NetBrain Workstation after installation, please make sure your login username and password is correct and that your license is valid and up-to-date. If you still cannot start NetBrain Workstation after you have confirmed the above, then please contact our technical support team at 1800-605-7964 or visit our Tech Support site. |
|
|
| Q:
What are system requirements for NetBrain workstation? |
|
Answer:
System Requirement for NetBrain Workstation 2.0:
1. Microsoft Windows XP or Windows Vista
2. 1.0 GHz processor minimum ~ Recommended: 2.0 GHz
3. 512 MB RAM minimum ~ Recommended: 1.0 GB
4. 30 MB of hard-disk space for program installation |
|
|
| Baseline/Map/Monitoring Questions |
|
|
| Q:
I already set the device setting for a router correctly but failed to retrieve the routing table from this router, why? |
|
Answer:
There are two possible reasons:
1. There are more than 6000 routing entries for the router, and the max route entries you’ve setup is only 6,000. You can adjust the max number by going to Tools > Options > Routing Table
2. By default, NetBrain Workstation retrieves the routing table under privilege mode. You might not have entered privilege mode because the enable password is incorrect. You can uncheck the “Enter the privilege mode while retrieving live routing table” option from the Device Settings window. |
|
|
|
|
|
|
| Analysis Questions |
|
|
|
| Simulation/IC/Design Flow Questions |
|
|
|
|
|
| Appliance/Collaboration Questions |
| |
Click on the Questions to Display the Answer
